·   Six Sigma Tools & Methodology

·   Business Analysis

·   International Experience

·   Focused Communication

·   Strategic Leadership & Decision-making

·   Collaborator and Team Leader

·   Skilled Presenter

·   Experienced Trainer

·   Microsoft Office / SharePoint

·   Minitab 16

 

 

PROFESSIONAL EXPERIENCE

 

Strategic Products and Services2014

Sr. Business Analyst (June 2014 – December 2014; contract)

·               Launched a Six Sigma program including gathering and prioritizing potential projects and building a Six Sigma community within the organization. Kicked off a Six Sigma project to improve order management processes by reducing cycle time and decreasing error rates

·               Analyzed Accounts Payable (AP) process to discover areas for improvement; created process map and completed a cause and effect analysis that uncovered multiple quick hit improvements and a list of longer-term improvement opportunities

·               Introduced and provided training on a custom project prioritization tool that drove improved decision-making

·               Completed a process improvement project that streamlined the Return Material Authorization (RMA) process and recovered approximately $424,000 in outstanding RMA costs by recovering equipment, correcting accounting errors and writing off unrecoverable material

·               Created policy documents, process maps and process documents, including keystroke level instructions, for key business functions

·               Analyzed and proposed improvements for project management processes to increase the accuracy of scheduled completion dates.  Improvements included improved transparency in the Purchasing process to better predict when material would be delivered to customer sites, process adjustments and tracking / reporting improvements

·               Worked closely with C-level executives to create a materials workflow diagram to support the organization’s drive to $500 million revenue in 2015

T-Systems North America, Inc.                                    2000 – 2014

Resource Manager (2013 – 2014)

·   Managed the tracking and reporting of employees and contractors for Delivery organization to ensure compliance with local and global organizational strategies and targets

·   Maintained the internal resource management platform (SIOUX) including training users and generating resource requests for use in global sourcing effort

·   Participated in target-setting for near-shore and off-shore resources

·   Created and maintained the Resource Management SharePoint site used to provide local managers with information and tools for requesting new resources, maintaining compliance with global policies, and tracking their team performance

·   Created and documented processes for tracking resource management performance

·   Acted as local liaison between US organization and global hire approval board for all new hires of employees and contractors

Six Sigma Black Belt (2010 - 2013)

·   Employed DMAIC methodologies to define problems with delivery process from Order to Test and Turn-up; created process map for the US division that has since been deployed globally; reduced the delivery interval in question from over 90 days to 43 days; approximately $50k annual savings in vendor cost; enabled network provisioning managers to work on longer-term network planning

·   Analyzed delivery processes and implemented improvements to reduce delivery intervals for customers, improve customer support and satisfaction, and reduce costs by 35%

·   Documented processes and data gathering techniques to ensure continuous process improvement and clarity in reporting for line managers

·   Participated in global Six Sigma team to facilitate the sharing of experience and information across multiple organizations in 15 countries

·   Trained 10 Six Sigma Green Belts in DMAIC methods to provide a pool of skilled project team members available for future Six Sigma projects

·   Used Minitab 15 and 16 to perform statistical analysis on Delivery processes to develop an implementation plan for process improvements

Global Service Management Analyst (2008 – 2010)

·   Established and maintained vendor partnerships focusing on contract compliance, Service Improvement Programs (SIP) process integration, SLA management (including KPI data collection, measurement, and analysis), asset management, and cost optimization

·   Prepared and arranged provider introduction workshops; scheduled and facilitated vendor meetings to align contract SLAs with internal SLAs and (Operational Level Agreements) OLAs

·   Monitored internal and external vendor performance throughout the contract management lifecycle; sourcing, evaluation, selection, negotiation, vendor introduction, contract dispute management and contract cancellation/termination/renewal

Operations Manager (2005 – 2008)

·   Responsible for the day-to-day operations of the North American network covering up to 20 major cities in the US and Canada

·   Wrote Requests for Proposal (RFPs) for the maintenance of Points of Presence (PoPs) in 20 cities; managed several vendors of “Smart Hands” to ensure compliance with Service Level Agreements (SLAs), reporting and on-time performance

·   Managed a team of technical employees to inspect PoPs and support global Network Management efforts; provided a single point of contact (SPOC) for German-based network monitoring team

·   Managed a network-wide asset inventory and created a process to track inventory; wrote RFP and chose a logistics vendor that enabled the organization to reduce inventory levels and ensured the rapid deployment of replacement cards and equipment without endangering customer satisfaction

·   Managed vendors and contracts to ensure SLA compliance and align vendor performance with the SLAs for our customers; created and deployed recordkeeping systems and trained users

·   Requested and received a $100k training grant from the State of New York to provide technical training for network provisioning managers and operations team; managed the reporting requirements and sourced training vendors

Project Manager (2000 – 2005)

·   Managed the build-out of two major dark fiber rings and 20 collocated PoPs in the Northeast and across the US. The Northeast network connected the US with the TAT-14 Trans-Atlantic cables and on to the company’s German networks supporting customer locally and across the globe

·   Managed several large and medium-sized vendors for collocation space; ensured compliance with network requirements for power, HVAC, rack space and local support

·   Managed large vendor for SONET equipment and installation at PoPs and repeater sites in 20 cities; ensured that equipment configurations aligned with German requirements for performance and quality; all projects finished on time and within budget

·   Participated in the sourcing and selection of dark fiber providers in the US and Canada; managed the vendors in the delivery and testing of connectivity between local PoPs and between the US network and the TAT-14 cables connecting the US to Germany

AT&T Local Services – Dayton, NJ                       1994 - 2000

Manager – Engineering Liaison Team (2000)

·   Provided engineering input for IT group in charge of maintaining Operational Support Systems (OSS) applications

·   Participated in the Technology Introduction Process (TIP) for new transport equipment, including Nortel DWDM Optera 80, Lucent Stinger DSLAM, and new hardware releases for Fujitsu ADMs, Nortel ADMs, Lucent ADMs, and Tellabs TITAN 5500

·   Hired, trained and developed team members.  Communicated new release information to engineering groups in Staten Island, NY, Denver, CO, and Dayton, NJ

 

Project Manager – New Wireline Development (1998 - 2000)

·   Developed network presence in new cities from the ground up by hiring and supporting Project Managers and OSP Engineers, developing and managing to a project plan, managing the city Private Line budget, identifying franchise requirements and pursuing agreements

•                               Pursued and use leased facilities where practical, tracked and managed the facilities lease process
•                               Coordinated the efforts of numerous teams to build COs, obtained entrances to LEC LSOs and IXC POPs, built fiber optic backbone loops in the city’s Central Business District.  Identified and pursued ROE for desirable customer buildings to build common space nodes.  Order fiber optic cable and FDBs
•                               Coordinated with Real Estate group to build a temporary construction office.  Provided office furniture and equipment for both temporary and permanent offices.  Coordinated the installation of a LAN for users in the new city.  Prepare POs and process invoices for contractors and vendors
•                               Work with engineering department to build SONET rings connecting the new CO with the LECs and IXCs in the vicinity.  Track inventory.  Report status to upper management.  1998 responsible for Columbus, OH, Minneapolis, MN and Sacramento, CA.  Total Budget approximately $12M.  1999 responsible for Columbus, OH, Dayton, OH, White Plains, NY, and Stamford, OH.  Total Budget approximately $17M

 

Learning Specialist (1996 - 1998)

·   Designed and presented technical training for new and existing associates

•                               Developed a training curriculum for new engineering associates.  Wrote the materials, including exercises and tests, for two new classes; DCS Overview and Standard Network Architecture Guidelines (SNAG) Overview. Rewrote an existing class; Circuit Order Layout Record (COLR) for Engineers
•                               Participated in the Engineering Training Council as subject matter expert (SME).  Suit-cased training to remote cities.  Served as the single point of contact for all engineering questions.  Maintained student records.  Coordinated vendor training for remote cities

Assistant Network Engineer (1995 – 1996)

·   Designed and implemented new networks for the cities of Hartford, CT, Boston, MA, Baltimore, MD, Northern and Southern New Jersey, New York, NY, and Providence, RI 

•                               Designed SONET OC-3, 12, & 48 rings, ordered necessary equipment, project managed the installation.  Participated in the Technology Introduction Process (TIP) of the Lucent SLC-2000 DLC
•                               Used AutoCAD to produce equipment engineering and telemetry engineering packages used by field technicians.  Designed telemetry engineering for SONET rings using TelTrac equipment over a Datakit WAN
•                               Augmented DACS II, DACS IV, and Tellabs TITAN DCSs as needed
•                               Participated in the implementation of a Lucent 5ESS and a Nortel DMS 500 switch.  Implemented an employee suggestion program.  Trained new network engineers.  Consistently met on-time performance requirements

Associate Network Engineer (1994 – 1995)

·   Provisioned DS1s and DS0s using proprietary COLR and ASR systems, ordering line cards as needed, troubleshooting provisioning discrepancies with local operations personnel, routing circuits using Lucent SONET ADMs including DDM-2000 OC-3 & 12, FT-2000 OC-48, Telco Systems M1/3 multiplexers, various vendor channel banks, DACS II, DACS IV, and Tellabs TITAN 5500

•                               Required knowledge of DS0, DS1, DS2, DS3, STS-1, STS-3, and some ATM
•                               Trained new Associate Network Engineers and participated in training and development council for engineering staff

 

EDUCATION

·   Master’s Certificate, Telecommunication Management, Stevens University.  Hoboken NJ.  2000

·   Bachelor of Science, Telecommunication Management, DeVry University.  Kansas City, MO.  1993

PROFESSIONAL DEVELOPMENT

·   Six Sigma Black Belt

·   Project Management, American Management Association

·   ITIL Foundations

·   National Association of Professional Women